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Refund Policy

How do I get a refund for an online store or self-study course purchase?

Kristiansson offers refunds only for certain circumstances as explained below. 

This refund policy only applies to courses. Non-course items such as templates, forms, registers, and checklists are non-refundable.

Requests for a refund can be submitted only if a client faces at least one of the following issues:

  1. In cases where double payment for the same invoice has been made. In this situation, the client needs to provide evidence that the payments related to the invoice have been made.

  2. In case a coupon code was supposed to be provided but it was not, and the client paid for the fee. In this case, the coupon code may be provided instead of reimbursement of the fee.

  3. In case of customer dissatisfaction with the training course provided by PECB and the request for a refund has been made. In this situation, the client needs to provide details on the basis for the dissatisfaction. In this case, PECB must first approve the refund request before Kristiansson can approve it.

When making a request for refund, clients will be asked to provide all relevant evidence to support their claim.

Kristiansson will review the refund request and based on the evidence provided, it will take one of the following decisions:

  • Refund approved: Kristiansson's accounting team will review the refund request, and if PECB approves the refund request, the refund will be executed.

  • Refund refused: The refund request will be rejected when there is evidence of fraud, refund abuse, lack of information, or other deceitful actions.

Please note that:

  • Kristiansson will refund the exact amount it has received in its bank account. If any fees were applied against your invoice, they will be deducted from the refund. If the reimbursement procedure involves fees, these fees will also be deducted from the reimbursement.

  • PECB offers a coupon code that waives fees of exams and certifications for candidates that attend a training course provided by a PECB Partner. In these cases, the candidates that are provided with a coupon code and have used that coupon code, are not eligible for a refund.

If you want to submit a refund request, please send an email message with the subject heading “Refund Request” to with the following information:

  • Course Name:

  • Amount Paid:

  • Date:

  • Coupon Code, if any:

  • Details for Refund Request:

  • Complete Name and Mailing Address:

  • Attachment: evidence that supports payment and refund request.


Refunds will be mailed to the address provided in the refund request and will be in U.S. dollars.

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